@misc{ais_repository_9163,
  title = {The Effective Change Manager’s Handbook : Essential guidance to the change management body of knowledge},
  author = {Richard Smith and David King and Ranjit Sidhu and Dan Skelsey},
  year = {2014},
  publisher = {Kogan Page Limited},
  howpublished = {Repository AIS},
  note = {oai:ais:library-item:18408}
}