@misc{ais_repository_1807,
  title = {Retail Marketing and Sales Performance : A Defi nitive Guide to Optimizing Service Quality and Sales Effectiveness},
  author = {Christoph Preuss},
  year = {2014},
  publisher = {Springer Science+Business Media},
  howpublished = {Repository AIS},
  note = {oai:ais:library-item:18387}
}